The Next Web reports that Twitter is more moderate on the need to continue to users with a verified account, you will not follow a user who wants their message, have a direct and unfollow later after the communication is over.
This makes perfect sense to us. Consumers increasingly to Twitter to communicate with representatives of the attendance mark - for example, trying to rebook a flight after a snowstorm. @ But the process of messaging, then request a DM and let forward is unnecessarily complicated for the accounts that are designed to handle customer service issues.