The coming and going between the representatives of the brand who manage accounts on Twitter and people trying to communicate with those marks could become a little less complicated. It seems that it is not checked Twitter accounts must follow new Twitter users who want to send direct messages.
The Next Web reports that Twitter is more moderate on the need to continue to users with a verified account, you will not follow a user who wants their message, have a direct and unfollow later after the communication is over.
This makes perfect sense to us. Consumers increasingly to Twitter to communicate with representatives of the attendance mark - for example, trying to rebook a flight after a snowstorm. @ But the process of messaging, then request a DM and let forward is unnecessarily complicated for the accounts that are designed to handle customer service issues.